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Telephone Number Masking

Telephone Number Masking

Twilio provides a suite of programmable communication tools that enable us to make and receive phone calls, send and receive SMS messages, and perform other communication tasks through its web service APIs. We utilise Twilio’s mobile telephone number masking technology to adhere to the General Data Protection Regulation (GDPR) and safeguard both our passengers and chauffeurs. During an active booking, passengers, bookers, and drivers can still communicate via calls or SMS messages; however, their personal contact information remains concealed and is replaced with a temporary virtual telephone number.

For added privacy and security, we employ telephone number masking and virtual telephone numbers. This establishes a temporary communication channel between our driver and the client, allowing them to call or SMS message each other without revealing their personal contact information. This secure connection facilitates seamless communication throughout the hire period. The system is configured to enable the passenger or the booker (if different) to call the driver, or vice versa, solely during the hire duration. Outside these parameters, calls are automatically redirected to our booking team.

Telephone number masking technology prioritises customer safety and sets our company apart from the competition

The virtual number system further bolsters GDPR compliance by automatically masking personal phone numbers on printed booking confirmations and other documentation. This technology, which seamlessly establishes anonymous connections between drivers and clients, safeguards sensitive private information from misuse and prevents unnecessary conversations outside the hiring period. Moreover, passengers can be assigned a unique virtual number to store in their phones, ensuring consistent communication with their assigned driver for all subsequent bookings.

Our virtual number system upholds the highest standards of privacy, confidentiality, and data security for both you and your clients. This secure and risk-free communication channel fosters trust and customer loyalty by providing direct access to our chauffeurs, ensuring a seamless and worry-free experience.

Our telephone number masking and virtual telephone number facility seamlessly integrates with our network of pre-approved, trusted partners. When a partner undertakes a booking, an anonymous communication link is established with the client. All calls are automatically recorded, and all SMS messages are logged for security, auditing, and training purposes, ensuring the utmost transparency and accountability.

As our global client network expands, our telephone number masking and virtual telephone number facility will continue to function seamlessly across all international countries. With Twilio ensuring smooth communication worldwide, we can now focus on leveraging the latest technology to drive business expansion and growth. International scalability is just as crucial as domestic scalability, and Twilio’s telephone number masking empowers us to provide geographically local numbers. Our system can also be configured to deliver announcements and messages in passengers’ native languages, ensuring that our overseas clients enjoy the same exceptional service as our UK-based clients.

Executive Cars Derby Ltd is firmly committed to providing our clients with the latest technological advancements, ensuring their safety and keeping us ahead of the competition!

Contact Us:
01332 666333
01332 861737
07723 483358

What our Customers Say;

Chris Birt

“A true chauffeur experience at a fantastic price. I’ve just had another highly professional and enjoyable journey to Heathrow. Spotless cars and friendly drivers who are happy to leave you in peace to work or are great to chat to.”

Deborah Peck

“Consistent high quality service. Does exactly what it says it does. Travelling as a single female I feel totally safe and looked after.”

Roy Buckley

We will definitely use Executive Cars again. What a first class and professional service from start to finish, both drivers were polite, courteous and thoroughly professional and the cars were superb and obviously had been valeted before we were picked up. What an absolutely wonderful start and finish to our holiday.

Amy Jennison

“What great service! Picked up from London taken to Derby, greeted with a smile and made to feel welcome and comfortable! I couldn’t recommend the service enough. Thank you so much for getting me home safe!”

Neil Tregarthen

” First class in every sense. This is a company that behaves in the professional manner that most businesses can only dream about. We’ve booked them again already!”

Chris Holmes

“I recently used this company for 2 journeys, both by different drivers and the standard of service was excellent by both. I have used quite a few other companies over the last couple of years and none of them have had repeat business from me. I would highly recommend this company and will be using them again soon.”

Tim Bodill

“Once again I cannot offer enough praise for the quality of service provided by this business. From booking all the way through to final drop off back at home I never have to worry about a thing. From the regular notifications to the last minute flexibility, nothing is too much trouble for Ian and his team. Thank you!”